After placing your order, you will receive a confirmation email with your order details and shipping information. Please review it carefully and contact us promptly if anything is incorrect. If you don’t see the email within 24 hours, please check your spam folder.
Order processing
Orders are processed and dispatched within 1-3 business days. Orders placed on weekends or public holidays are processed on the next business day.
Delivery times
Estimated delivery times after dispatch:
- United Kingdom: 3-7 business days
- United States: 5-8 business days
- Canada & Australia: 6-8 business days
- Rest of the world: 7-14 business days
These are estimates, not guarantees. Delivery may take longer during sale periods, holidays or due to customs or carrier delays. While we do everything we can to deliver on time, we cannot be held responsible for delays caused by circumstances beyond our control.
Multiple shipments
Depending on availability, items in the same order may occasionally be shipped separately and arrive in more than one parcel at different times, at no extra cost to you.
Tracking
Once your order ships, we will send you a tracking number by email. If you have any trouble tracking your parcel, email us at re-leather@outlook.com and we’ll be glad to help.
Damaged in transit
We take every reasonable precaution to protect your order. If your parcel or product arrives damaged, please contact us promptly at re-leather@outlook.com with photos so we can put it right. Where possible, note any visible damage to the package with the carrier at the time of delivery.
Customs and duties
Orders shipped outside the UK may be subject to import duties or taxes levied once the parcel reaches your country. Any such charges are the responsibility of the recipient.