Refund policy

We want you to shop with complete peace of mind. We hope you love your order, but if something isn’t right, we’re here to make returns and refunds as simple as possible.

Your 14-day cancellation right (UK)

If you are a consumer in the UK or EU, you have the right to cancel your order within 14 days of receiving it, without giving a reason, under the Consumer Contracts Regulations. To do so, contact us before the 14 days expire and return the item unused in its original condition. This is in addition to the guarantee below and does not affect your other statutory rights.

30-day money-back guarantee

We stand behind our product with a 30-day money-back guarantee. If you’re not fully satisfied within 30 days of receiving your order, contact us to arrange a return or refund. We cannot process returns, replacements or refunds requested more than 30 days after delivery, so please reach out before then.

Cancelling an order

You can cancel your order free of charge within 12 hours of placing it, for a full refund, provided it has not yet been dispatched. To cancel, email us as soon as possible at [your support email]. After dispatch, an order cannot be cancelled but may be returned under the terms below.

How to start a return

To arrange a return, contact us first at re-leather@outlook.com. If your return is accepted, we’ll send you instructions and the return address. Items sent back without requesting a return first cannot be accepted. Returned items must be unused, in the same condition you received them, and in their original packaging.

Return shipping and fees

Unless your item is faulty or arrived damaged, you are responsible for the cost of return shipping. We strongly recommend a trackable shipping method, as we cannot be held responsible for returns lost in transit. A flat £10 processing and handling fee applies to standard (non-faulty) returns and will be deducted from your refund.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund is approved. Approved refunds are issued to your original payment method. It may take a few additional days for your bank or card provider to post the refund to your account.

Damaged or faulty items

If your item arrives damaged or faulty, we’ll make it right at no cost to you. Email us at re-leather@outlook.com with photos or a short video of the issue. Depending on the case, we’ll offer a replacement or a full refund. Please note that slight colour or shade variation between screens and the actual product can occur and is not considered a fault.

Address errors

Please double-check your shipping address at checkout. If you enter an incorrect address, we may be unable to recover the order or offer a refund once it has shipped. Contact us as quickly as possible if you spot a mistake so we can try to reach the warehouse in time.

Delayed orders

We aim to deliver within the windows on our Shipping Policy, but occasional delays happen. We cannot cancel or refund orders that are trackable and still in transit. If an order appears genuinely lost or held up for an unusually long time, we’re committed to resolving it with you on a case-by-case basis.

Late or missing refunds

If you haven’t received an approved refund yet, please recheck your bank account, then contact your card provider and bank, as processing can take some time. If you’ve done this and still haven’t received it, contact us at re-leather@outlook.com.